Shipping policy

Shipping & Delivery Policy

Order Processing & Handling

All orders are processed within 1 to 3 business days (Monday through Friday, excluding Canadian statutory holidays). Orders are not processed or shipped on weekends.

  • Address Accuracy: Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses once a package leaves our fulfillment points. Address updates can only be made prior to order dispatch.

  • Order Tracking: As soon as your order dispatches, you will receive an automated email containing your tracking number and carrier link. Please allow up to 48 hours for tracking scan events to populate.

Shipping Rates & Delivery Estimates

Destination Service Tier Estimated Transit Time Cost
Canada Standard Freight / Tracked 3 to 9 business days Calculated at checkout
United States International Ground / Tracked 5 to 12 business days Calculated at checkout
International Worldwide Tracked 10 to 21 business days Calculated at checkout

Note: Delivery times are estimates provided by shipping carriers and are not guaranteed. Remote or rural locations may experience slightly longer transit times.

Customs, Import Duties, and Taxes (Cross-Border Shipments)

  • DDU (Delivered Duty Unpaid): All international and cross-border shipments (including orders shipped between Canada and the United States or from international supplier warehouses) are shipped on a DDU basis unless explicitly stated otherwise at checkout.

  • Customer Responsibility: Import duties, customs clearance tariffs, Goods and Services Tax (GST/HST), Value-Added Tax (VAT), and local brokerage charges are not included in the item price or shipping cost. These fees are determined by your country's customs authority and are the sole responsibility of the buyer upon delivery.

  • Refused Shipments: If a shipment is refused by the customer due to unpaid customs duties or taxes, the package will be returned to the sender. Any original shipping fees, return freight expenses, and customs penalties incurred will be deducted from your final refund.

Order Cancellations & Modifications

Because we process orders rapidly through direct supplier integration, cancellation requests must be received within 2 hours of placing your order by emailing julian@asylummodshop.com. Once an order has entered fulfillment or dispatch, it cannot be canceled and must follow our standard Return Policy.

Damaged, Lost, or Stolen Packages

  • Damaged in Transit: Inspect your package immediately upon delivery. If your items arrive physically damaged, keep all original packaging materials, box, and tags, and take clear photos. Contact julian@asylummodshop.com within 48 hours of receipt so we can file an immediate carrier damage claim and arrange a replacement.

  • Stolen Packages (Delivered Status): If carrier tracking confirms your package was successfully delivered to the shipping address provided, but you cannot locate it, please check with neighbors, building management, or secure drop points. We are not liable for packages stolen after verified delivery, but we will gladly assist you in filing a missing package inquiry with the carrier.

  • Lost Packages (In-Transit): A package is considered lost if tracking shows no movement updates for more than 15 consecutive business days. Contact us to initiate a formal carrier investigation. Upon verification from the carrier, we will issue a full replacement or refund.